Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. I used to enable it for many years. This was working for me until about August. on 27-08-2023 09:39. Subscribe to this message's RSS feed. It's been on since the start. Anyway, I recently moved house (August) and kept the same package. Web safe provides ultimate protection when using the internet. 100 and 194. Not able to access websafe_setting page (able to go to update_profile page). I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. If your Virgin Mobile is connected to your home broadband, you can browse protected. That is very good since the country is not a member of any signal intelligence alliances. QuickStart, set up and connections. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Just to set expectations the issues with Child Safe have persisted for over 12 months. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Switch on Child Safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 100 nslookup protonvpn. The results of queries to the Virgin Media DNS server gave the following results. Bought a new HP laptop, has windows 11. It's been on since the start. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. 0 Kudos. 1 — the Internet’s. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Unless virgin is specifically blocking the IPs of your. Learn more Have I. com, @blueyonder. Regards. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Reconnect your VPN if necessary. Web Safe only works on devices connected to your Virgin Broadband at home. 1. Many thanks. Child safe not working. Have turned setting off and. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It is showing as switched on, but nothing is being blocked. SpeedWeb safe provides ultimate protection when using the internet. Reply. Packages. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. All the domains I tried work fine on Virgin Media. google (disable when using mobile data) 0 Kudos. Bypass Child Safe & Virus Safe. Log in to your Virgin Media account using your email address and password. Virgin Mobile. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. not the VM Hub. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Account - Mobile. Check service status. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. Web safe settings not working. Kain_W. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. . Login in the the Virgin Media online account and try the to enable websafe. 4. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Security matters. thank you for steering me in the right direction with the forum. uk and @virgin. 1. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Thank you for your post. Click Apply. Connect to the router with a LAN cable. 168. 222 and 208. 6. SpeedIf you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. If it’s not a technical issue you need help with then we’re here to support you on. com, @ntlworld. Please change them. My Virgin Media App. Installed Web Safe on Mac. 1). Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. So I’ve gone in. The fact you cannot configure VM web safe may be part of the issue. In order to look into this for you further, we'll send you a private message on here. Networking and WiFi. 67. A new secure password will be generated for you. 100 and 194. Then, open your browser in Windows again to see if the connection is fixed. 4. Changing DNS on your device is the best option VM have other DNS 194. Click: Web Safe. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. Child safe is switched on but has stopped blocking adult sites (it used to). i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. 9. This includes restricting children from accessing inappropriate or adult content. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. I am sorry to hear you have been unable to make any changes to web safe. I’ve seen previous posts suggesting going to the 1. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. 1. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Hi Travis, Since last Monday, the child/web safe has stopped again. SpeedWe would like to show you a description here but the site won’t allow us. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Security matters. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. Also check the dns settings of your vpn while you're there. 1 for Families |. 1 site and checking AS Name value says Virgin Media and it does. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. If you’ve got a quick question, you can use our Virtual Assistant service. I am not using any VPN in my devices (mobile and laptops). Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. 1. 1. 168. . I've just signed up with Virgin Media and singing in to my account has been nothing but a. Staying safe online with Virgin Media Web Safe. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Forum team are best placed to help and issue has been flagged to them. We recommend keeping Virus Safe on. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Because this blocking is occurring at the network level, it doesn’t rely. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Switched On Families. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. What to do if Virgin Media Web Safe isn't working. Security matters. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Sorry that your web safe is not working on a particular site. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. 123. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I am not using any VPN in my devices (mobile and laptops). Browse Virgin Media Virgin Media Community. Learn more. Adjust the settings according to the level of protection you want. Do NOT visit the link included in the mails or response Email 1 VIR. What to do?Hi, I contacted VM twice. on 27-07-2022 14:17. Phone. 168. Thanks for taking the time to contact us via the Community. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Should the issue persist post back here to have issue flagged to the forum team. I just got a URL from the IT team for the VPN. Thank you for the help. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. The disaster is that i have called the customer services for. not very safe!! nobile Posts: 574 Forumite. I checked the DNS entries for NordVPN. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Unlike some posts here, I want Child Safe to work. Go to Account settings, then Account details b. QuickStart, set up and connections. I tried to check the AS name as advised on the forum , here is what I found. If the AS Name does not contain Virgin Media then:. Lee_R. Virgin Media takes online safety seriously. on 23-07-2023 22:16. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Reply. Was working last night, woke up this morning to no internet. Browse Virgin Media Virgin. . I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. QuickStart, set up and connections. Nothing that I can do, unfortunately, as I am not a VM employee. It's been on since the start. 1. Post a question. So you can kick back and enjoy yourself, knowing somebody’s got your. 123 and 194. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. For more tips on how to keep your kids safe online, visit Internet Matters. Please help! 🙂. 4. . The computers and devices you wish to authorise are set up so that. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. A VPN could also be used to bypass the Child Safe adult content filters. I advise that. TV on the go. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. 1. Entertain me; Broadband Deals. Set Virus Safe to On ( on is normally ok for VPNs. None of which worked. Nah - maybe for teenagers but not for tweens or younger ones. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Sign in . Virgin Mobile. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. The service status page is now working, with the following message. Unlike some posts here, I want Child Safe to work. I am trying to turn on the web safe settings but it's not working. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. Virgin Media; My Virgin Media; Shop; Help;. Forum; Apps. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. Options. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. The Virgin Media blocking method. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. You’ll pay nothing for 3 months (with no payment details. Hey, Durgs. Manage Your Account. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. on 30-05-2023 10:07. Subscribe to this message's RSS feed. Virgin Media Mail operates several email domains, including @virginmedia. Networking and WiFi. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media 'Web Safe'. Thank you for the help. Please help me resolve this. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Tuning in. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Log in to your Virgin Media account using your email address and password. Changing network settings to use any Public DNS should re-gain full access for the device. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. My wifi has suddenly stopped working. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Sign in . Just sign into My Virgin Media and. 50 per month. Options. My Child Safe settings are not working correctly. QuickStart, set up and connections. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. 1 Kudo. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 4. Virgin. To fix this you’ll need to log in to your router and change a few settings. SpeedQuickStart, set up and connections. Thank you for your post. Tested it out today via a simple Google search. We created Web Safe for our customers to make browsing safety a no-brainer. Do not post the resulting output. Web Safe turned off but still blocking websites. Make your broadband work for you Find out more. Security matters. Thanks for your response. no resolution and i even phoned up yesterday. . please help. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. £8p/m extra or included with Gig1 or Volt. 05-04-2023 16:59 - edited 05-04-2023 16:59. My Virgin Media App. - 5380668. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. any help would be helpful. Virgin Media accepts no. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. My Virgin Media App. My Virgin Media. co. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Virgin Phone Switchover. Stream from Virgin Media. No bank or credit card details are required for the trial. It was easy to login into my virgin media account and change the settings. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Networking and WiFi. What to do if Virgin Media Web Safe isn't working. Virgin Phone Switchover. What to do if Virgin Media Web Safe isn't working. You could also try a tracert via VM to see if it hangs. Stay safe online. Having problems with Websafe again. There’s a network fault in your area. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Options. 0 Kudos. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Browse Virgin Media Virgin Media Community. It stops all kind of rubbish from popping up which we’re now stuck with. . -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Your link takes me to the internet security page, and it shows how to switch on parental control. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. It looks like my websafe setting is switched to off. Web Safe: Web Safe will not automatically be set to on. Manage Your Account. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. icon on the upper-left edge of your screen. 3. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Help forum. It shows that it is ‘on’ but doesn’t block any websites at all. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Switched On Families. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. We would like to show you a description here but the site won’t allow us. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Any ideas? Virgin support is useless! - 5406218. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Click: My Apps. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. TAlmontaser. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. Security matters. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Regards, Bashkaaa - 5395816. Whilst Virgin. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Same message - 5104291. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. I’m pretty sure I had it turned on in my old house and it was fine. I advise that. If the problem persist post back here to have issue flagged to the forum team. If you haven’t changed your password, the default one is placed on the bottom of the router. Enter your credentials and press OK to log into the router settings menu. If you go to is the AS Name reported as Virgin Media?. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. After that, it’s just £3 per month (or £30 a year). Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Here you’ll find all the help you need for Virgin Media related problems and issues. I’ve seen previous posts suggesting going to the 1. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. on 09-07-2023 22:56. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I’ve called VirginMedia several times and they have not been able to help. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Either the customer can't move the sliders or they can but without effect. Welcome to the community and thanks for taking the time to post your issue on the forums. Data not working. 2. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. e. Stay safe online. Register or sign. Web Safe is an optional setting that does DNS based filtering. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options.